On behalf of the surgery we would like to apologise to all our patients for the technical issues we encountered this morning – Monday 1st June 2020 in regards our telephone system.
We are sincerely sorry for any inconvenience, frustration and/or disruption caused. As soon as we were made aware of the problem we took immediate action to resolve the matter with our telephone engineers.
Can we also take this opportunity to personally ‘Thank you’ for bearing with and supporting us throughout these unpresented times, it has been invaluable.
This in turn has enabled us to reinforce the Coronavirus provision within Primary Care and our local area.
Stuart Road Surgery
Stuart Road Surgery – Clinically High Risk Letters, (correct as at 6.4.2020)
We are receiving more and more calls from patients who have not yet received a letter confirming that they are high risk. Unfortunately we cannot give any definitive guidance to patients at this time around who should be placed within the highest clinical risk group as the guidance is changing daily.
A first extract (Phase 1) has been made centrally from our clinical systems to identify most patients in the highest clinical risk group. Those patients have already been sent a “high risk” letter direct from the central NHS team working on this. This was done towards the end of March 2020.
Further searches (Phase 2) are now being created to identify and extract from the clinical systems additional patients who were not picked up through Phase 1. We expect that these searches and further extracts will be completed at some point week commencing 13th April 2020. Following this letters will be sent to those patients directly from the central NHS team working on this.
We are aware that Secondary Care colleagues are reviewing patients across specific specialities and have been informing GP Practices of patients who should be sent a letter from the GP Practice and the reasons why they are identified as high risk. We will action these as and when we receive the instruction from Secondary Care with a letter being sent out from the Practice to each of the identified patients. An appropriate read code will also be added to the clinical system to highlight the patient as being high risk.
We understand that a number of patients have already self-identified as high risk via the Gov.uk website. As GP Practices we have been told that we will be sent details where any of our patients have done this so that these can be reviewed to determine clinically if any of those patients should be included in the highest clinical risk group. Where a patient is clinically felt to be in the highest risk group the Practice will send a letter to the patient confirming this.
These are the only asks of GP Practices at the moment and we have currently been asked to hold off identifying additional patients until the Phase 2 searches and process has been completed. We understand that that this is incredibly frustrating to patients however this is the process which is currently being followed.
IMPORTANT NOTICE UPDATE
FRIDAY 8th MAY 2020 – VE DAY/MAY DAY BANK HOLIDAY UPDATE
By means of supporting the NHS further can I please let you know that Stuart Road Surgery will be open on Friday 8th MAY 2020 – (VE Day /May Day Bank Holiday)
- Staff will man our usual phone lines from 8am to 4pm to ensure that all your patients’ urgent needs can be responded to by an appropriate practice clinician;
- Provide home visiting where clinically appropriate;
- Ensure all urgent prescription requests are completed;
The Surgery, Stuart Road – 2 April 2020
Due to the rapid increase in cases of coronavirus, the rising demand for more urgent care and our commitment to keeping you, our patients, and our staff as safe as possible we have decided to temporarily relocate our staff to Friarwood Surgery, Carleton Glen, Pontefract WF8 1SU.
This decision has been taken together with our neighbouring network of practices to allow us to share resources and manage the increased demand for medical services during this unprecedented time.
This means The Surgery, Stuart Road, Pontefract WF8 4PQ site will temporarily close from Friday 3rd April 2020 – Until further notice
Even though ‘The Surgery, Stuart Road’ will have relocated to Friarwood Surgery, the Stuart Road site will then be ONLY used to see those patients, after clinical triage, who need a face-to-face appointment and are registered within our network of practices.
YOU MUST NOT ATTEND THE SURGERY, STUART ROAD OR FRIARWOOD SURGERY WITHOUT AN APPOINTMENT – PLEASE ONLY CONTACT US BY TELEPHONE.
What does this mean for you, our patients?
Our telephone number remains the same 01977 703437.
You can contact us on the usual telephone number (above) and your call will be diverted to our staff working at the Friarwood Surgery site. If your need urgent or same day help or advice, you will be added to the telephone triage list, a member of the clinical team (GP, Advanced Nurse Practitioner or Nurse Prescriber) will call you back and arrange the most appropriate care and advice for your condition.
Please contact us only if your need is urgent – our phone lines are very busy and we ask for your patience at this time.
All non-urgent appointments and review appointments for some long term conditions have been postponed to allow us to focus our efforts on providing our services to those most in need. You will be invited in for your review when the situation changes.
Our out of hours service will continue as usual.
We will continue to provide some nursing services that are essential such as: urgent blood tests, blood test for monitoring of some medication, childhood immunisations, Prostap, weekly/monthly injections, some contraception services, wound care and similar.
All other non-essential appointments will be postponed and some non-essential work will take longer than usual to process.
If you have a regular repeated prescription this will continue to be issued at the same intervals as usual. You can order medications ONLINE, by telephone or email your request. We may contact you to arrange to send your prescription to your chosen pharmacy electronically to prevent you calling to collect it in person. This service will continue as usual for those who already use this service (Electronic Prescription Service). This is the simplest way to manage these requests and will reduce the strain on the service so please use the online service wherever possible.
For the few items which we are not able to send electronically we will contact you to advise where you can collect your prescription from.
To implement these minor changes and during this time of transition we kindly request you allow us up to 3-5 working days to process your requests.
Paper requests for repeat prescriptions have been suspended, again to avoid the spread of the virus and you will not be able to collect your prescription from the surgery. We will electronically send the prescription to your nominated pharmacy.
Therefore to order a repeat prescription, please either:
- Telephone the surgery between the hours of 09:00 at 15:00
- Request online. If you are not registered please contact the surgery to register for online services.
- Email the request to: firstname.lastname@example.org
If you live with someone who has symptoms of coronavirus, you can get an isolation note to send to your employer as proof you need to stay off work. Go to https://www.nhs.uk/conditions/coronavirus-covid-19/. You do not need to get a note from your GP.
If you are off work for other reasons you should contact the surgery by telephone to request a continuation of your current ‘Fit / Sick Note’, your email address will be requested so it emailed to you.
If you are off work ill due to a new illness that is not coronavirus and you require a ‘Fit / Sick Note’ for work you should ring the practice and you will be triaged by one of our clinical staff.
MESSAGE FROM THE GPs AT THE SURGERY, STUART ROAD
We would like to reassure all our patients that our staff and colleagues working in neighbouring surgeries are working tirelessly to manage this situation.
This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty. We are focused on getting through this difficult time and ask that you help us by only contacting the practice when it is necessary. For general updates keep checking our website.
Statement from Stuart Road Surgery
IMPORTANT NOTICE REGARDING CHANGES TO THE APPOINTMENT SYSTEM
Due to the ongoing situation with Coronavirus, we are taking measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus. In order to protect our patients and staff and we are asking our patients support with this.
What does this mean for you?
We are asking all patients not to attend the practice without prior agreement from a member of our clinical team. From Monday 16th March 2020 we want to minimise the number of patients attending the Practice for face to face appointments. This means that all patients are required to contact the practice by telephone to request an appointment, providing details of their need. A member of the clinical team will then phone you back to discuss your need, and wherever possible this need will be met over the telephone. If the clinician deems that you require a face to face appointment, you will be asked some screening questions to determine whether there is a need for a coronavirus assessment. If this is the case you will be asked to self-isolate for 7 days. If there is no risk you will be given a face to face appointment.
All pre-existing appointments are being reviewed by the clinical team. If it is deemed that your appointment is not urgent this may be cancelled and re-scheduled at a later date by the Practice. If the appointment needs to go ahead, wherever possible this will take place over the telephone. If your appointment is being cancelled or changed to telephone, our administrative team will contact you to advise you of this. If the appointment needs to be face to face you will be contacted prior the appointment and asked some screening questions to ensure it is appropriate for you to attend the Practice.
Access to the Surgery
Access to the building will be restricted to the patients who have been invited for an appointment by a Clinician.
Anyone who attempts to gain access to the surgery who has not been invited will be asked to leave the premises.
Only the patient with the appointment will be allowed into the building.
For children, only one parent/guardian will be allowed to accompany the child.
Paper requests for repeat prescriptions have temporarily been suspended, again to avoid the spread of the virus and you will not be able to collect your prescription from the surgery. We will electronically send the prescription to your nominated pharmacy.
To order a repeat prescription, please either:
- Telephone the surgery between the hours of 09:00 at 15:00
- Request online. If you are not registered please contact the surgery to register for online services.
- Email the request to: Stuartroad.email@example.com
Remember to use the hand sanitiser provided when entering the building or wash your hands in the patient toilets.
Please remain courteous to our staff at all times; any incidents of verbal or physical abuse will result in removal from the practice list.
This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty.
Our priority is the health and safety of all our patients and staff.
Important information about the coronavirus (COVID-19)
The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The latest information on symptoms of Coronavirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Use this service if:
· you think you might have coronavirus
· in the last 14 days you've been to a country or area with a high risk of coronavirus
· you've been in close contact with someone with coronavirus.
Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
· Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
· Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
· Avoid touching your eyes, nose and mouth with unwashed hands.
· Avoid close contact with people who are unwell.
Welcome to Stuart Road Surgery
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Have Your Say
NHS Friends and Family
Dementia Friends - every action counts
Dementia Friends is an Alzheimer’s Society initiative – it is the biggest ever campaign to challenge perceptions of dementia and change the way we think, act and talk about the condition.
Albion Mount supports the Dementia Friends campaign.
We have started to build our understanding of what it's like to live with dementia and the actions we can take to help people feel more at ease when visiting the surgery - from the way we manage appointments, greet patients, the information we offer and the support provided by our medical and reception teams.
We will develop our services to become more person-centred, with greater understanding of the needs of people living with dementia and those that care for them.
This is our Dementia Friends commitment:
- We will review the environment of the surgery to ensure it is more dementia friendly
- All staff will make time to become Dementia Friends - by reading and watching online resources at www.dementiafriends.org.uk
- Staff will be encouraged to wear a Dementia Friend badge
- Staff will have access to local toolkits e.g. Making Kirklees a Friendly Place to Live, Dementia Friendly Kirklees Resources. Details can be found at: https://www.kirklees.gov.uk/community/careInKirklees/pdf/dementiaToolkit01.pdf
- Staff who want to know more will take part in eLearning opportunities e.g. scie.org.uk/publications/elearning/
- We will work with local partners to consider how further changes and improvements can be made for the benefit of patients with dementia e.g. North Kirklees Clinical Commissioning Group, Kirklees Dementia Action Alliance
Find out more about the Dementia Friends initiative at www.dementiafriends.org.uk
And don’t forget to tell us how we can make things better for you.