Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form
- phone us – 01977 703437
- bring the paper form to the surgery, Monday to Friday from 8:30 am to 6:30 pm
We do not take repeat prescription requests over the email.
Non-urgent advice: Telephone Requests
The line is open from 10:00 am to12:00 pm, Monday, Tuesday, Wednesday and Friday.
We ask patients to utilise the online or in-person options instead of the telephone line in order to keep this available for our most vulnerable patients.
Collecting your prescription
You can usually collect your prescription from the pharmacy 2 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
The Doctors have instructed staff not to take requests for same day prescriptions. Please ensure you have enough medication/s to allow enough time for processing of your request.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Medication reviews
Patients on repeat medication/s may be asked to see a Doctor or other clinician at least once a year to review their medication/s. Please be aware that without the necessary review, all or some of your repeat medication/s may be stopped until you are reviewed. The Surgery will ordinarily contact you before your review is due.
If you are due a medication review this does not mean that you cannot order your medication. However, if ordering online, you may see that certain medications are not available to order. If so, you will need to go to the “Custom” box and manually type in which medications you require.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.