Meet the Team

Reception and Admin Team

Our Reception and Admin team provide a vital link between our patients and the Practice. At the request of our GP’s and utilising their specialist training, they will ask a number of questions when contacting the surgery to ensure they can Care Navigate our patients to the most appropriate clinician or service for their particular needs. This enables the Practice to make the most of the available appointments with our GP’s, ACP’s, Nursing Team and attached Primary Care Network Staff. Additionally, we have access to our extended hours service, which provides appointments on evenings and weekends.

In addition to this, they direct incoming communications and online consultations appropriately and can provide information on services along with basic information about test results that have been reviewed by a clinician.

Secretaries

Our secretarial team ensure letters and communications including referrals are processed and sent within the correct time frames. 

Community Nurses

District nursing sisters are qualified to degree level and provide a service to housebound patients. The district nurse is supported by a team of fully qualified nurses. The team provides professional support and advice in a variety of areas such as terminal care, wound care, incontinence assessments and some post-operative discharge follow-ups. Each patient is assessed individually and care planned accordingly, in discussion with the patient. Referral on to other agencies may be appropriate in some cases.

Community Midwives

There is a team of midwives who will give antenatal, intranasal and postnatal care to all pregnant women who are registered with the surgery

Health Visitors

Health visitors are trained nurses who have specialised in promoting health and preventing illness for all age groups. They have particular responsibility for helping and assessing the health and development of children under five years.

Primary Care Network Pharmacists

Our PCN Pharmacists don’t work in chemists, dispensing your medication, but in Practice alongside our GPs, ACP’s, Nurses and Admin staff. They support the Practice by dealing with complex medication queries, reviewing patient medication, and doing work in the background to ensure everyone is on the best medication for their needs. You might end up speaking to a Pharmacist about your medication, but don’t worry! They have lots of specialised training, and free up the GP’s time so they can help you with other things. For example, both a GP and a Pharmacist can help you with a medication question. But only a GP could help if you had stomach pain. By having Pharmacists, we can provide more GP appointments for when it’s really needed.

Primary Care Network Pharmacy Technicians

Our Pharmacy Technicians work in Practice with the rest of our team. They’re often doing work in the background, like: Reviewing hospital letters to make sure your repeat prescriptions are kept up-to-date Helping the reception team with simple queries to make sure you don’t have to wait too long for an answer to any questions Doing back office tasks to ensure simple medication reviews are done They help the Practice in so many different ways, and because they’re able to take care of the things mentioned above, your GP has more time for appointments to help you!

Primary Care Network Health and Wellbeing Coaches

Health and Wellbeing Coaches support you to plan and create realistic steps to reach your health goals. They help you find a reason for change and to overcome what might be getting in the way of it. They have time to listen and work with you about the things that matter to you. If you have a lifestyle related condition, such as obesity, diabetes, high blood pressure, or chronic pain, and want to make a positive change, you can see a Health Coach in Practice now. They work alongside our Practice team to look after your wellbeing and can spend more time with you than a GP.

Primary Care Network Mental Health Worker

We have a dedicated mental health worker that is based at the surgery one day per week.