How we are operating during COVID times

GP practices across Wakefield are working together to prioritise the same daycare and symptoms which might indicate serious illness.  We ask that you do not come to the surgery in person unless booked in for a face to face appointment.  You can contact us online or by calling us on 01977 703437.  We will then give you advice about what to do.  A phone or video consultation with a GP, nurse or other healthcare professional will usually be booked for you as many problems can be sorted out this way.  If you are booked for a confirmed face-to-face appointment with a doctor or nurse you may be asked to see them at a neighbouring GP practice to the one you would usually attend. This is to help the health service effectively cope with increased demand and suspected coronavirus (COVID-19) patients. We will always let you know the location at which you will be seen.

As we are dealing with more telephone and video consultations we are dealing with an increased number of phone calls.  Avoid busy periods (8am to 12 noon) when contacting us about any non-urgent matters such as sick notes, prescription queries and routine check-ups. This helps us to prioritise our calls for those who have a same day medical problem.  Online services may suit you instead of a phone call.

If a telephone appointment is made with a doctor or nurse, make sure that the receptionist knows your current phone number and any times you cannot answer the phone.  If you are calling about someone else let the receptionist know.  Phone again if things get worse.

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.  You can find out more about the services on offer by visiting www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/

If you are not sure if you need urgent medical care use www.111.nhs.uk  or phone 111 to find out.  The 111 service can book you into the urgent care centre at Pontefract if this is what you need.

If it is not a life-threatening emergency and you don’t need immediate medical attention, other options should be considered before dialling 999 or visiting the Emergency Department.

Choosing the most appropriate place for care allows Emergency Department staff to help people whose lives are at risk and can also potentially save you a long wait.