SURGERY OPENING TIMES
Monday – Friday 8am-6:30pm
Saturday 8am-12.15pm (FOR APPOINTMENTS ONLY) we are open alternative Saturdays.
CLOSED ALL DAY SUNDAY
The surgery will be closed one wednesday afternoon per month for staff training to help improve our services to patients. We will close at 12 midday and be closed all afternoon.
See the dates below for 2012;
AUGUST - NO CLOSE
DECEMBER - NO CLOSE
PLEASE NOTE WE ARE OPEN ON CHRISTMAS EVE FROM 8AM-6.30PM BUT THEN CLOSED CHRISTMAS DAY AND BOXING DAY.
PATIENT RECORDS UPDATE
We are trying to gather as many mobile numbers as possible from patients that have mobile phones - please inform the staff with your up to date number on your next visit to the surgery.
OUT OF HOURS
THIS IS PROVIDED BY LOCAL CARE DIRECT 0345 605 99 99
FROM 1ST APRIL 2012 THE CHARGE PER ITEM HAS INCREASED TO £ 7.65
Call 24hours on 0845 4647 or alternatively you can visit the NHS direct website at www.nhsdirect.nhs.uk
Call NHS DIRECT 24hrs a day for free expert health advice and reassurance.
You can also call this number if you have a non-urgent medical query or would like information about another health related issue.
WHAT WILL THE PHARMACY PROVIDE?
The Pharmacy provides all the services you would expect, and is open 100 hours a week. We propose it should open untill 11pm at night and be open both Saturday and Sunday. This should help those who find it difficult to collect medications in the middle of the day. It will also provide a delivery service.
It also provides over the counter medications, and is able to offer advice services to compliment our own, including some health checks, and advice on issues such as hair loss and weight management.
RING 0345 605 99 99
This service is available on Saturday, Sunday and all Bank Holidays.
TELEPHONE PRESCRIPTION REQUESTS
We are asking for your help. We are one of a few practices who still take telephone prescription requests, however to be able to continue with this service we need patients to avoid busy periods (eg. Mondays) the volume of calls on this day makes it difficult for patients to access the line. Please allow 24 working hrs for processing.
Our team of practice nurses who deal with all the chronic diseases such as-
Heart Disease- COPD (chest)- Asthma-Diabetes- Minor illness-Family Planning - Travel Advice- Stop Smoking- Healthy Eating/Diet.
All available by appointment.
We have also now extended our opening hours and will be open for pre-booked routine appointments only; on Saturday mornings. You are able to book with the Doctor a Nurse or a Healthcare Assistant. Please note we unfortunately cannot do blood tests on Saturdays due to the pathology lab at the hospital been closed.
Our emergency cover will still be with the Local Care Direct.
Also to improve our prescription service you can now E-mail your request using the repeat order slip, your name and patient number and the items you require, making sure you have the name and strength of the drug to
While we have to meet a whole range of Government set targets, we believe that the only people who can really judge whether we’re doing a good job or not are the people who use our services.
We conduct annual surveys to obtain patient’s views, but to get a better feel of where we could improve we have established a group so we can meet patients informally for a genuine dialogue on your needs and how they can be best met.
To do this, we have set up a ‘patient participation group’, which will meet periodically to give us feedback on our performance and views on our plans for the future service developments.
Our group had this years 1st meeting in August. We hope to set up a further meeting in October, and to broaden the membership.
If you are interested in participating in this, and helping us develop the Surgery for the future, please give your name to one of the reception staff, and we will contact you shortly.