|How Do I ?|
Register with the Practice
We are always happy to welcome new patients.
We are happy to provide services to anyone living in Pontefract and the surrounding areas. The only real constraint is whether it would be reasonable for us to provide a home visit service to the area where you live. Clearly if you live at a considerable distance, this becomes extremely difficult, and we may reluctantly advise you to register with a Practice closer to your home.
Please call into the Surgery for the appropriate forms, or request us to send them to you by calling on 01977 703437.
Make an Appointment with the Doctors
You can make an appointment either by ringing us on 01977 703437, or by calling into the surgery in person. The surgery is open from 8:00 – 18:30 weekdays, and appointments can be made at any time during these hours. If possible, try and avoid the first hour of the morning unless the matter is urgent, as the phone lines are at their busiest then.
We normally aim to have appointments with our doctors available within the next 48 hours
If you need to be seen more urgently, we have a triage system to prioritise your needs. This is run by our fully trained practice nurses, who will assess your needs, and refer you as appropriate to an emergency appointment with a doctor if required.
Make an Appointment to see the Nurse
You can make an appointment to see a nurse in exactly the same way. As well as providing our triage service, our nurses also specialise in the care of people with particular conditions. They can also provide general health advice, and deal with minor illnesses, and of course, will seek the opinion of one of our doctors if they have any doubts.
Get advice on the telephone
Our doctors and nurses will give advice over the telephone where this is medically appropriate. Obviously they cannot be disturbed when they are seeing patients in surgery, so normally your message will be passed on, and you will be rung back.
Request a home visit
It is normally much better if at all possible to see the Doctors in our Surgery, where we have a range of diagnostic equipment available to test and treat you. If you are unable to travel however, home visits are available. Our triage nurse will take some details from you so that the doctor who visits has some idea of your problems before they arrive.
Get a Repeat Prescription
If you are on repeat medication for a long standing condition, there are a range of options available to you to make collecting your medicines as easy as possible. Please remember however, that the doctor may wish to see you from time to time to check that your medication is still the best available for you, and that you are not suffering any unnecessary side effects from it.
Under this system the Doctor issues you with a prescription that lasts you up to twelve months. You will not be able to get all the medicines at once as they sometimes have limited life. But the pharmacy of your choice can hold onto them for you and let you have them one by one. If you feel this would suit you, please ask for an appropriate consent form.
You may order your prescription by email. Simply click HERE
You can also now call in surgery and collect a password and username for our new online ordering system, SYSTEMONE
(Please be aware that although we protect your information we cannot be responsible if you share your email with another user and therefore they could obtain your details, and by emailing your request to us you are aware of this thank you)
Each prescription issued has a white side to it, which lists the medication – if any – you have on prescription. Simply tick the items you require, and place it in one of our order boxes. There is one in our reception area, one in Boots in the town centre, and one in Lloyds Pharmacy in the Market Place.
Please be aware, all the Lloyds pharmacys, Boots pharmacy and Chequerfield pharmacy will accept your order slips if you hand them in.
You may order repeat prescriptions by telephone by ringing 01977 781606 between the hours of 10:00 and 15:00 only.
Get a Sick Note for Work
Our Doctors and Nurses can advise you on whether you should continue working during an illness. This will depend on both the nature of the illness and the nature of your work. If you are employed and require a sick note, you are able to certify yourself as unfit for work for the first seven days. The appropriate forms are available from the Department of Work and Pensions (see below for link) or your Personnel Department at work.
Your doctor may be willing to issue a sick note for the second and subsequent periods of illness. Please ask at your consultation if you think you may require this, or telephone if you are not seeing a doctor. It may be possible to issue a sick note without a further appointment.
Private sick notes are available, but a fee is payable for these.
DWP LINK: http://www.dwp.gov.uk/
Obtain my Test Results
Test results, whether blood, X ray, or whatever, take some time to come through from the hospitals where they are done. You will be told when they are arranged the likely delay.
If there is anything out of the ordinary we will contact you when the results arrive to make you an appointment to see the doctor or nurse. Please remember the receptionist making this call will not have the training to interpret the results for you.
We will not routinely contact you if the test results are normal.
If you want to check on whether the results have been received, please do so after 11:00, when our receptionists will have had time to open and sort that morning’s mail.